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PETRALUNENBURG Shop Policies

Welcome to this shop! A selection of reproductions and real drawings..as real as dreams can be.

Payment

PayPal is TWOL24`s trusted partner or Designers & Customers.PayPal’s corresponding policy can be found in section 4. Receiving Money, under subheading 4.3 Use of PayPal on TWOL24 in the PayPal User Agreement, located : https://www.paypal.com/us/webapps/mpp/ua/legalhub-full

Shipping

We carefully pack your purchase and provide each drawing with a board and mount.
All orders are shipped by PostNL.
Once the order is ready for shipment it takes 2 business days to deliver within the Netherlands.
European destinations take 3 - 5 days and all other destinations 7- 10 business days.
You will receive a confirmation email once your order has been shipped.
Please note that framed items will only be delivered within The Netherlands.
Last but not least orders can also be picked up in our Amsterdam based studio. Please contact us for an appointment.

Refunds and Exchanges

Refunding our products is only possible for reproductions.
Please contact us within 3 days after receiving the product through our website www.petralunenburg.com.
In this case transport and return costs, including customs charges and local taxes if abroad, will be the client’s responsibility.
In case an artwork is damaged or lost please contact us as soon as possible, latest within 5 days after receiving the package. Our packages are insured but can only be refunded in case clear pictures ( if possible) and reports are handed over as required by our delivery service.

Original drawings cannot be refunded. Since we are a small studio as well is to protect our property we do not refund original art pieces.
We like a personal approach so for any complaints or questions on this matter contact us by using www.petralunenburg.com and we will contact you asap.

Last Updated Jun 08,2015