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Vanderbijl Shop Policies

All prices mentioned are including 21% VAT within Europe
Almost each design is unique. therefore we cannot guaranty every item is available on time of purchase.
Each item above 2000 euro will be delivered with a Certificate of Ownership.

DISCLAIMER FOR ALL PRODUCTS FROM VANDERBIJL: 
All products haven been made from antique parts, Vanderbijl or the selling gallery cannot give any guarantee on these parts.
All products from Vanderbijl should be used considering that they have limitations due to their age and history, treat them with care.

Cleaning:
For polished aluminium, copper, brass or bronze use copper polish.
For all aged and non polished surfaces use a slightly wet lint towel to clean. 
Note that none of our designs are waterproof, unless it is mentioned in the information above.
All of our electric products are made according to European regulations (CE).
Always read the instruction manual before installing the products.

Payment

PayPal is TWOL24`s trusted partner or Designers & Customers.PayPal’s corresponding policy can be found in section 4. Receiving Money, under subheading 4.3 Use of PayPal on TWOL24 in the PayPal User Agreement, located : https://www.paypal.com/us/webapps/mpp/ua/legalhub-full

Shipping

Arrival time is an estimate and unfortunately, cannot be guaranteed. Delays due to Holidays, custom clearance and local customs can not be controlled by TWOL24.COM or its designers.

1. The order will be delivered at the shipping address you stated at your order, unless you have explicitly given another shipping address.
2. Delivery time is specified on every product page.
3. You are required to accept the purchased products at the moment when these are being offered to you.
4. In case you refuse the delivery of the order or you are negligent in giving necessary information or instructions for delivery, the products will be stored for you at your own expense.
5. In case you have stated a wrong address for delivery, then the extra costs are being charged to your account.
6. The obligation of supply will be fulfilled, subject to proof of the contrary, once the delivered goods have been offered to the customer once. When delivery is effected to the customer directly or to an independent delivery contractor as agent for the purchaser, risk shall pass to the buyer immediately.
7. The delivery time can never be considered as a deadline. The delivery time only starts after all required information is in the possession of the designer, after which he or she will seek to deliver the goods within the stated delivery time.

TAX & IMPORT DUTIES
If you are ordering outside your country or trading zone packages may be subjected to duties and taxes by local custom authorities. Additional charges in relation to custom clearance are not included and can not be controlled by TWOL24.COM and its designers. Please check your local customs website for more information.

INSURANCE
All items are insured while in transit to you. TWOL24.COM and its designers are not responsible for any delays caused by any local customs clearance processes.


MADE WITH LOVE
All TWOL24.COM designers only carry items that are authentic, made with love & care throughout the whole production process and your order is cared for until it reaches your doorstep. You always purchase directly from the designer.

Please, contact the designer or email support@twol24.com in case of doubts or questions about an order or item delivery.

Refunds and Exchanges

The TWOL24.COM team & designers have policies in place to protect you when placing an order.

If any of the following issues is applicable to your order, please report the problem using the TWOL24.COM contact form immediately. You must notify us with detailed information and photographs within 3 days of delivery. In case of damage of goods or reasons beyond the buyer’s control, please get in touch with the details of the issue and we will try to find a reasonable solution case by case. If your claim is verifiable by our team and/or designer you receive a refund.

1. If your item does not match the description
2. If your order (or item) never arrives
3. If your item is damaged
4. If you received a wrong item
5. If your item is not as described

If we verify your claim, you receive a notification via email with info and return address. Please return the item to the designer and we will refund your payment. If there are any other issues with your order, please email us at support@twol24.com

CUSTOM ORDERS REFUNDS & RETURNS
Custom orders are specially made upon your request and in some cases made to fit your measurements. Therefore custom orders do not fall into the standard return policy. Please contact the designer through the message center, and our designer shall reply to you within a reasonable timeframe and try to resolve any issues which may have occurred. TWOL24.COM and its designers want every customer to be 100% satisfied with every order placed and will solve any issues within our control the best way possible.

CARE & LOVE
TWOL24.COM and its designers offer works of art. Therefore, much time, work and effort has been made to provide these special items to our customers. We ask our customers to treat our items with care & love. Examples of not acceptable returns: Items should not be washed or worn. All original tags and packaging must be complete (within reason). Intimate apparel and swimwear should be tried on over underwear, without removing protectives.

Please be aware that even our high quality items can sometimes have workmanship errors, including occasional missing threads and similar defects.

Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. TWOL24 designers warrants all items to be free of such problems for the first 60 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs beyond your control. After 60 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 60 days.

For international customers, we will reimburse return transport costs on items with major defects beyond the buyer’s control, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of four times per year, per customer.

Last Updated Jun 08,2015